Terms & Conditions
1. General Information
This website (SegiFresh2u.com) is owned and operated by SEGI CASH & CARRY SDN BHD.
Access & Use
Your access to, and use of the materials contained in, the SegiFresh2u.com Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the SegiFresh2u.com (“Terms & Conditions”). By using this Website, you agree to be bound by these Terms & Conditions.
SEGI CASH AND CARRY SDN BHD reserves the right to amend the Terms & Conditions without notice at any time. Your usage of our Website following such changes constitutes your agreement to be bound by the new Terms & Conditions.
To register with the website, you must be over eighteen (18) years of age. You must ensure that the details provided by you upon registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Data Collection & Usage
SEGI CASH AND CARRY SDN BHD collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to our and your visit to our website.
By using the website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.
Intellectual Property Rights
The content of the SegiFresh2u.com Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of our Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the SegiFresh2u.com Website without written permission from SEGI CASH AND CARRY SDN BHD.
No licence is granted to you in these Terms and Conditions to use any trade mark of SEGI CASH AND CARRY SDN BHD.
You may not use the SegiFresh2u.com Website for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
- & gaining unauthorised access to other computer systems; interfering with any other person's use or enjoyment of the SegiFresh2u.com Website; breaching any laws concerning the use of public telecommunications networks;
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
- any claim by any third party that the use of the SegiFresh2u.com Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature;
- and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the website by you.
Availability of the SegiFresh2u.com Website
Although our Website aims to offer you the best service possible, SegiFresh2u.com Website makes no promise that the services at our Website will meet your requirements. SegiFresh2u.com Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at email@example.com and we will attempt to correct the fault as soon as we reasonably can.
Your access to the SegiFresh2u.com Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as possible.
Our right to suspend or cancel your registration
SEGI CASH AND CARRY SDN BHD may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using our Website.
The suspension or cancellation of your registration and your right to use the SegiFresh2u.com Website shall not affect either party’s rights or liabilities.
Our Website's liability
The Website is provided by SEGI CASH AND CARRY SDN BHD without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.
We will ensure that information or material included on the Website is correct, reputable and of high quality. We will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with our Website. If we are informed of any inaccuracies in the information or material on our Website, we will attempt to correct the inaccuracies as soon as it reasonably can.
In particular, SEGI CASH AND CARRY SDN BHD. disclaim all liabilities in connection with the following:
- incompatibility of the SegiFresh2u.com Website with any of your equipment,
- software or telecommunications links;
- technical problems including errors or interruptions of the Website;
- unsuitability, unreliability or inaccuracy of the Website;
- inadequacy of the Website to meet your requirements.
Applicable Laws in Malaysia
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.
SEGI CASH AND CARRY SDN BHD makes no promise that materials on the SegiFresh2u.com Website are appropriate or available for use in locations outside Malaysia, and accessing our Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with that countries respective local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and SegiFresh2u.com Website ignores this, SEGI will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
SEGI shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
2. About SEGI's Price List
Please note that the prices on SegiFresh2u.com online shopping website are the exact prices and not approximate. The total guide price shown in the Customer’s shopping cart and order confirmation email will not differ from the Customer’s final bill.
The guide price is based on today's prices in store, and when you pay it will be based on the current price and not on the day of delivery price.
However, there may be some variance between guide price and the Customer’s final amount charged will be due to one or more of the following reasons:-
1. Weighted products
The guide price on the website uses an estimate weighed products such as fish, fruits or vegetables. But what you pay will be based on the exact weight of your product, so the price may vary slightly due to weight loss.
Where the product is unavailable on the day of the delivery, the products can be exchanged and the customer will be charged based on the delivered amount only.
This is part of our exchange policy for out of stock (OOS) products
There is no refund policy as pre-authorisation is done when the payment is made using credit card. Therefore, you will pay ONLY for the products purchased, and not for the OOS products in your bill.
4. Promotion dates
Any products on promotion is subject to changes. Orders place after the promotional dates are subjected to the normal prices.
If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods. The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.
3. Product Terms & Conditions
These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.
If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
This SegiFresh2u.com Online Shopping website is owned and operated by SEGI CASH AND CARRY SDN BHD.
Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which SEGI makes the products available to you ("Product Terms").
Please note that the prices on SEGI FRESH 2U website may vary from time to time. However, the total guide price shown in the Customer’s shopping cart and order confirmation email will be the same with the Customer’s final bill.
The actual price the Customer pays will be the price charged in the store at the time the Customer’s order is picked for delivery. The price is based on today's prices in the store, and when you pay it will be based on the current price and not on the day of delivery price.
However, if the value of the items delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right to reject the goods. The amount for the goods that are rejected shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.
The payment by card is pre-authorised, which means that the actual amount charged may differ from the initial unprocessed payment. Deductions from the initial unprocessed payment can be made from the actual order when there are items that are out of stock and not available for the Customer.
When requesting goods by weight, SEGI CASH AND CARRY SDN BHD reserves the right to supply goods with a weight difference. However SEGI CASH AND CARRY SDN BHD shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.
The availability of the goods presented on the SegiFresh2u.com website depends on stock in stores and SEGI CASH AND CARRY SDN BHD does not guarantee the availability of goods.
In order to ensure that goods are available to all customers, SEGI CASH AND CARRY SDN BHD has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 20 bottles of tomato sauce which would use up all the stock of that store, the store may only deliver 10 bottles.
The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.
If the goods requested by the Customer are unavailable due to factors beyond SEGI CASH AND CARRY SDN BHD control, we shall make every effort to exchange the item, which is closest in terms of price and type to the originally requested item.
There will be no contract of any kind between the Customer and SEGI CASH AND CARRY SDN BHD unless and until we actually dispatches the goods to Customer. Customer’s order is an offer to buy from us. Nothing that SEGI CASH AND CARRY SDN BHD does or says will amount to any acceptance of that offer until we actually dispatch the goods to the Customer. At any point up until then, SEGI CASH AND CARRY SDN BHD may decline to supply the goods to Customer without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between SEGI CASH AND CARRY SDN BHD and Customer, and Customer will be charged for the goods.
The SegiFresh2u.com Online Shopping service is available for commercial use only. SEGI FRESH reserves the right to refuse orders from non-commercial or other non-domestic concerns.
To ensure availability of all our products customers may be limited to a maximum number of items.
Delivery will be made to the address specified by Customer on the completed order form.
SEGI CASH AND CARRY SDN BHD will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our driver may carry Customer’s order into the delivery address, for example, into the restaurant’s kitchen but only if : a) the driver has the Customer’s permission, b) the driver believes that it is safe and practical to do as Customer requests, c) there is no obstacle preventing entrance, for example a locked main door. We always reserve the right to deliver only to the main entrance of the delivery address.
The SegiFresh2u.com Online Shopping delivery service is available in selected areas. To check whether we deliver in your area, go to our location check area to find out where we deliver.
Delivery times will be agreed with the Customer at the time of placing Customer order and booking a delivery slot.
All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, we shall not hand over the goods.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
If Customer requests for redelivery, we are entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, SEGI CASH AND CARRY SDN BHD will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
f. Return & Exchange
When you buy from our website, we want you to be happy with your purchase. However, we know sometimes you may need to return the goods and exchange it. This policy sets out when you can return and exchange the goods, and how to do so.
If you have received faulty or damaged goods
You may hand any faulty or damaged goods back to the driver at the time of delivery for an exchange to the SEGI CASH AND CARRY SDN BHD store printed on the delivery documents (with proof of purchase) for a refund or exchange. At the Customer Services desk you can request for an exchange of goods.
When you return goods to the store
Goods returned shall be exchanged at the price which the Customer had paid at the point of order.
Customer can cancel or change any of Customer’s current orders up to 12pm on the day before the shopping is due to be delivered. This can ONLY be done before payment is made. Once payment is made, there can be NO cancellation. If in case of an emergency, the Customer needs to cancel the order after this time, Customer may contact Customer Services and we will try our best to help.
Please note that orders cannot be cancelled by email.
You can use a debit or credit card to pay for your shopping. We accept the following payment providers, issued by banks in Malaysia:
- Debit Cards
Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made on the day the goods are delivered to the Customer.
Pre-authorisation will be done to ensure that the exact amount is deducted for the purchase.
Unfortunately we will not accept cash as payment for your shopping. This is because our drivers cannot carry cash with them due to safety reasons.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
i. Customer Services
If you have an order query, please e-mail us at firstname.lastname@example.org
If you have any queries please contact our Customer Hotline at 1300-800-308.
The SegiFresh2u.com Online Shopping website is operated by:
Segi Cash & Carry Sdn Bhd (317041-W)
Unit 711 - 713, Block A,
Kelana Business Centre,
97, Jalan SS 7/2, Kelana Jaya,
47301 Petaling Jaya, Selangor Darul Ehsan.